User requirements come in all shapes and sizes so our service plans are designed to do the same. Whatever level of support your business needs, we have a plan for you, from the lightest touch Associate membership, through to a fully supported option covering all your devices, users and servers.
Per User Plans for Microsoft 365 / Windows Users
We offer a tiered approach for our user plans. If you don’t need direct support but simply want access to our community and knowledge base at a low cost then the Associate plan is perfect for you. On the other hand if you want to make sure you have complete support 24/7 including threat protection and backups then our Core plan is great value.
Associate
Access to the knowledge base
Priority access for support*
Basics
Access to the knowledge base
Microsoft 365 Backup
Remote hardware monitoring
Free support**
9-5 Monday-Friday
4 hour response time
Core
Access to the knowledge base
Microsoft 365 Backup
Remote hardware monitoring
Free support
24/7 Helpdesk
30 minute response time
Automated software updates
Email Threat Protection
(Anti-Spam, Anti-Phishing)
* Support is chargeable per call on this plan
** Subject to fair usage policy except on Core plan
Enhanced Service Plans: Servers and Websites
In addition to the per user service plans above, we can also support your WordPress sites to ensure updates, maintenance and backup is undertaken, your DNS records to ensure that anti-spam tools like SPF, DKIM and DMARC are properly configured and are not hampering the delivery of your email (or sending it to junk)
If you have physical servers onsite we can also cover these
Monthly pricing for these are per site / per server and we will discuss this with you at setup to understand your configuration