Home » Service Plans

Service Plans

User requirements come in all shapes and sizes so our service plans are designed to do the same. Whatever level of support your business needs, we have a plan for you, from the lightest touch Associate membership, through to a fully supported option covering all your devices, users and servers.

Per User Plans for Microsoft 365 / Windows Users

Associate

Access to the knowledge base

Priority access for support*

Basics

Access to the knowledge base

Microsoft 365 Backup

Remote hardware monitoring

Free support**

9-5 Monday-Friday

4 hour response time

Access to the knowledge base

Microsoft 365 Backup

Remote hardware monitoring

* Support is chargeable per call on this plan

** Subject to fair usage policy except on Core plan

Enhanced Service Plans: Servers and Websites

In addition to the per user service plans above, we can also support your WordPress sites to ensure updates, maintenance and backup is undertaken, your DNS records to ensure that anti-spam tools like SPF, DKIM and DMARC are properly configured and are not hampering the delivery of your email (or sending it to junk)

If you have physical servers onsite we can also cover these

Monthly pricing for these are per site / per server and we will discuss this with you at setup to understand your configuration